it’s not always pretty
Funny how the complete draft of a post can be so clear right before one falls asleep and then the next morning we find ourselves trying to pick up the rather frayed thread to weave it all back together… Some things set us off easily perhaps more than they should and with that being said, it is a good thing that we have the sense to value sleep more than firing off email responses at 12:30 am. In the light of day they make much better copy and transform us from snarling hell-hound to obstinate rat-catcher with a mission.
It all started with a simple message – “No notifications yet“. Perhaps some of you have also seen it recently on your mobile WP apps, maybe we’re the only lucky soul. In any event, we had been otherwise occupied with real-life stuff over the last few weeks and didn’t pay it much mind, but then it started to be a ridiculous reminder that something evidently wasn’t right and so we emailed Tech support with a query. Before we launch into this lengthy tirade, let it be known that we have had some amazing help in the past from people at WP who actually did get it and this whole incident unfortunately fell at the tail end of a series of less than inspiring customer-service encounters. Run-ins that left us wanting to shred something to bits and shake it ’til it gave up.
One would have thought that having a WP.com blog meant getting a simple, direct answer from our loving host but that would have been too easy: in order to find some resolution we were requested to open a new account at WP.org (oh joy, another password to keep track of) and repost the same query all over again. Now, being one who can appreciate the finer points of “staying organized” (.com’s answer) we went through the motions. A day later we were asked whether we were actually logged into the right account and that’s where we almost lost it. Logged in? To the mobile app on our home screen that stays open all the time so we don’t have to clumsily type our lengthy coordinates into the tiny log-in window while we are being jostled on the bus or playing co-pilot in the car. Logged in to the one account that we’ve been logged into since we downloaded the app onto our mobile devices who knows how long ago? We guess the answer to that would be, well ya…. “Try logging in and then out again” was the stellar follow-up: sounds like someone has been taking lessons from tech support at our internet provider – should we try kicking it also?
We do realize that a lot of questions sent to tech support are inane and it must be frustrating to be on the receiving end of such silliness all day long but it really rankles when we’re lumped into a group that hasn’t even developed opposable thumbs. We don’t ask for help unless we’ve googled the problem, looked through all the forums, help centers, articles, yadda yadda and basically exhausted all our own resources. God forbid tech support should and not just assume we’re logged into the wrong account – we would know if we were and that’s not even the problem anyways.
So we went back into the app, without having to log in, and lo and behold the notifications had miraculously appeared. Basically the same but somehow… Different.
At the risk of sounding like an old codger irrevocably set in our ways, we are absolutely not thrilled with the new, improved WP mobile notifications. Now we have little stars (ooh, just what I need – another gold star for my collection) and word bubbles that (take a few clicks to) change colour to prompt us that this is what the attached content is about because no one knows how to read anymore. Sadly, the cross-platform links have not quite gotten the kinks ironed out so if you have read, answered, approved or commented on any of the notifications on, god forbid, your big clunker of a monitor that you can’t carry around in your pocket, the mobile versions haven’t gotten the memo: you’ll just have to read it again to change the colour of that nifty star/bubble – because you just have that much time. We always thought the point of mobile was to make life easier, simpler, less time-consuming, to let us get from A to Z in as few steps as possible. Apparently not, and that’s just the start….
Click on your notification and what do we find? Gravatars and relevant info on who liked what, ok, that looks good; what we commented and the reply – uh oh, there’s a star prompting us like the ghost of Facebook to attach significance to “Thanks for the info…” – really? Now we have this added feature to further an already overburdened sense of guilt that we’re not engaging enough as it is? Aaaacccckkkk….. What happened to being able to click on the link in a notification to actually see what we are being prompted to approve? Not there anymore. It means we have to go back to the monitor, sometime later, today or tomorrow, and wonder what or who we are forgetting and why we need to do this all over – again. Why is the spam flag now hidden under “more” and why should we have to go through extra steps to get to something that used to be right there under our noses? What does “edit comment” mean? Are we censoring our reader’s replies now on top of everything else? Isn’t that rude and a bit pompous? If we don’t like what people have to say about us or what we’ve posted can’t we just not approve them, ignore them and eventually they’ll disappear like in the good old passive-aggressive days of yore? It all smacks of the mega-corporation malaise, the one where someone in the back room is trying to justify their paycheque by tweaking things that don’t need to be fixed and taking away features that were actually useful and worked properly in the first place. Upgrades don’t always mean better, lately they seem to mean guess what’s gone. Unfortunately, there does not seem to be a whole lot we can do about it but foam at the mouth like some rabid dog. Not nice at all. And it’s really not a good look for us.
Do we really need all this aggravation or should we just roll over onto our backs like an unconcerned puppy waiting for a scritch and something better to come along? It’s been exhausting and so we will follow our dog’s lead and go and lie down until we’ve forgotten about it and it’s time for dinner…
This fortnight the Big 5 Challenge asked – “Who do you resemble?” – mom or pop, lion or lemur, celebrity or saint…
We would love to know who is on your list.
For all those who are new readers to Across the Bored, some great entries and the guidelines for this challenge can be found here: Need more info, want to browse past themes or get the badge for your blog? See HOW DOES THIS WORK.